Waitlist management for Restaurants

Reduce wait times and analyse the data to improve your service to customers.

Using a waitlist management system can help staff manage waiting customer effectively. The waitlist works along side with our guest pagers and managing staff on site or off site can monitor this to make sure goals are being met.

Invest in a solution that keeps staff productive and cuts customer wait times in half. Without a proper system in place your customer wait times can varies so its important that you monitor it to ensure your providing the best service possible and of course with customers getting serve faster you are making room for more and more sales.

How does waitlist management it work?

A waitlist management system enables staff to add customers who are waiting for a order or table, once added the customer will be given a coaster which will vibe and flash once notified. On the app you can visually see how long customers have been waiting with a colour indicators. Blue, yellow and red, when you notice the red indicator that means customers have gone past the goal wait time. Staff can then priorities this customer making sure they are seen to as quickly as possible. This waitlist system can be used on any device as log as it has a working browser and and a Wi-Fi connection.

Can offsite managers monitor wait times?

Offsite managers can log into the waitlist management system from anywhere and on any device as long as they have an internet connection and a browser. This allows management to monitor how long it takes staff to serve customers and if they are meeting their goals. The waitlist allows management to make beneficial changes to the restaurant or cafe that can improve customer wait times.

What can be use with Waitlist management?

Guest pagers are used with the software so that customers can be called back but also you can use it as a staff system as well. You can notify staff if you need to recall them all on the same software.

Another great feature is integration with QR Codes, Customers walking into the entrance scan the QR code with their phone and automatically add them selves to the wait list. This allows staff to call them to their table using SMS. Easy yet very effective especially for busy restaurants.

For more information on the waitlist management system then please contact us on 01782 537000 and a member of our team will provide you with more information. If you can not call us then please fill in the online contact form we will get back to you as soon as possible.