Benefits of pager systems

Paging systems allow staff and customers to have better communication but there is much more then that.

An investment in a paging system can have a number of benefits for your business. Particularly within the hospitality industry. We offer solutions that can be used by both staff and customers at any time. If your employees are provided with the appropriate tools to perform better at work, it can have a positive impact on your profits and customer satisfaction.

Restaurants and cafes face a number of problems every day. Below are some solutions to these issues.

 

 

 

• Not being able to locate waiting customers.

Trying to locate customers who are waiting for a table in your restaurant or for an order at your café can be extremely frustrating. Also, have you ever noticed how people walking by tend to keep walking by? This is due to the fact that they can only see a queue of people standing in line at the tills. The use of a pager system in this scenario can help staff to manage customer wait times and create an "invisible queue" for customers. As a result of an invisible queue, people walking by will be encouraged to come in as they will be unable to see anyone standing in line. Coaster pagers are provided to customers and they are notified when it is time to return. There is no need for staff to stop what they are doing in order to locate guests. All they need to do is enter the pager number into the transmitter and the customer will be notified.

• Staff are taking to long to deliver the food

It is very common, especially in large restaurants where staff can become very stressed very quickly. There are times when the food runners are unable to hear when they are being called to the kitchen. Therefore, the food sits getting cold and the customer is left waiting. If this occurs, the food may be returned to the kitchen due to its cold condition. In addition, the customer may become dissatisfied with the service and never return to your restaurant. This is where Kitchen to Waiter systems come in. Food runners can be alerted to return to the kitchen by a discreet vibration from a pager. Your staff will be less stressed and your customers will be more satisfied with the speed of service if you implement a kitchen-to-waiter system. It is possible to reduce your overheads and achieve faster table turns using the kitchen to waiter system, which results in a positive impact on your bottom line profits.

• There is no way for the customer to call for service

Returning customers are some of the most valuable customers you can have, therefore it is imperative that the service you provide to your customers leaves a positive impression. It is often a source of frustration for customers when they need the waiter to return for more drinks, but are unable to locate one. In the absence of a system for customers to contact waiters, your sales may suffer. Customers may give up looking for staff and not purchase anything else from your restaurant. A solution to this is to place a Call for Service button on every table, allowing customers to notify staff of their table number instantly when they call for service. As a result, your sales can increase each night since customers can get immediate service for additional drinks or food without having to locate staff.

• Staff can not find where customers are seating

Leaving customers waiting while their food order becomes colder and colder is a major struggle for restaurants and cafes, whether they are large or small. Food orders that are going cold because staff cannot locate customers will most likely be returned to the kitchen and discarded. Wastage of food can have a significant not impact on your profitability, so it is imperative that everything delivered to the customer is accurate. This problem can be resolved by using a table tracker. Customers are given a table tracker device when they place their orders, and it keeps track of where they are seated and if they have changed tables. Since it displays the exact location of the customer on the screen, staff will never waste time searching for them. The key benefit of a table tracker is the data it provides. As a result, management is able to identify any flaws in the service, improve them, and reduce the time taken for an order to be delivered to the customer. By doing so, we will be able to turn tables more quickly, reduce food waste, and improve customer satisfaction. If you are a chain restaurant and you have a table tracker installed at every location, you will be able to view all locations. This will ensure each restaurant meets its goals and is delivering food on time.

In addition to these solutions, there are many others that can be used within your restaurant. Our team will be happy to provide you with more information if you contact us on 01782 537000 or fill in our online contact form below.